Three key words combine to be the biggest rock in the jar of focus. And we all know that if you get the big rock in the jar, the pebbles...

I took my car to a dealer to get new brakes and an oil change. The dealer had a comfortable lounge with free Wi-Fi, a cappuccino machine,...

Do you love to stay informed on the best thought leaders as well as find time to review the classic literature in your field? Successful...

Customer Retention Customer Retention is all about you.  To the customer, the employee is the business. Customers judge you on how you...

What I see is the opposite of Too Big To Fail. It’s Too Big To Care. The two largest institutions I deal with brought this home to me...

A quote on iPhone from my yet- to-meet friend, Brian Tracy, got me thinking. “We must look for the opportunity in every difficulty...

In teaching a course on entrepreneurship and creating a business plan, some “flip thinking” happened. In the discussion of ,”Who is your...

Shine on The most challenging aspect of a tourist market is its seasonality. The seasonality is so great a fatal flaw can develop in your...

Twenty business owners got to know each other and the networking and understanding was better than any business after hours I have...

What if you decided to make sure your customers forever remember how much you appreciated their business? I am not talking about an...

http://todaysleanmanufacturing.com/tlm-005-guest-interview-with-rick-miller-discussing-continuous-improvement-lean-and-kaizen/ Boy, was...

Yet having a keen interest in leadership and motivation, I wonder about spreading to without what is not first spread within....

The way people look for, and receive, information is dramatically changing. TV and telephone have been replaced by texting and apps. Look...

Launching a new business, product, or service is both easier today and harder today for the same reason. In our tribe driven, niche...

The course offered through a community college failed to attract enough students to “make” its March schedule. Unlike businesses, schools...

For all its wonderful attributes, optimism has its risks. Whether its running a business or a 10k, you need more than just fuel to...

In my entrepreneurship course tonight we focused on the lifetime value of a customer. Lots of lightbulbs went off and even managers of...

I just finished reading Walter Isaacson’s Steve Jobs biography. Having lived in California is the 70’s and 80’s I found his covering of...

I learned a valuable lesson today that reinforced Seth Godin’s premise that mass and size matters. Promoting a customer service event I...

In this era of people complaining of unemployment benefits running out after two plus years, it is a joy to see that entrepreneurism is...