I have worked in several financial/administrative jobs. My brother works in sales. My wife is a teacher and her sister now works for a...

Customer Retention Customer Retention is all about you.  To the customer, the employee is the business. Customers judge you on how you...

Women always have it. Men can take it or leave it. Babies are fascinated by it. What is it? The number one leadership tool is the mirror....

Driving into Las Vegas to catch our return flight was shock therapy to get my head out of vistas and back toward the “real” world. If...

On the recommendation of a client, I spent a week at the Personal Leadership Development Program™ developed by the Leadership Trust® in...

#employeeorientation #employeeretention #Onboarding

My son is engaged, the world seems dis-engaged, Israel and Hamas are too engaged and we send diplomats to “engage” in diplomacy. And my...

In teaching a course on entrepreneurship and creating a business plan, some “flip thinking” happened. In the discussion of ,”Who is your...

#ExitInterviews #morale #feedback #CLOpeopleandproductivity #ContinualLearning #conflictresolution

And I am smiling. Seriously. Laughing at your failures, mistakes, and uh-ohs is a great way to maintain a proper perspective and keep...

We all love the concept of employee empowerment and delegation. The beauty of vacations is they put you to the test on these concepts....

Yet having a keen interest in leadership and motivation, I wonder about spreading to without what is not first spread within....

The Ready to Work(“RTW”) program was designed to insure Alabama workers were “ready to work” when they started at the new high-tech...

Driving home last night John Maxwell in his latest Success Magazine CD interview explained how his real joy comes from bringing out the...

In my entrepreneurship course tonight we focused on the lifetime value of a customer. Lots of lightbulbs went off and even managers of...

I also noticed that everyone’s true colors came out in a game of Mexican dominos. Some people love to win as long as they see a way to...

Sitting in a coalition meeting of Project Rebound, a steering group coordinating many social service agencies for those affected by the...

Started teaching a course on entrepreneurship tonight and the subject turned to cash flow. We were taking about the 7 C’s of lending...

Part of my job is to bring quality training to my local business market. For our tourist based market, the Disney Institute’s one day...

Seth Godin believes Weird, as in individualism is cool, has replaced Mass, which is fitting in.  Mass is based on selling average...