I have come to the conclusion that there is no such thing as only business. Engagement results from treating people the same way you want...

While working with a client on raising employee engagement recently, I encountered the following trend: Out of 250 days of work,...

Here’s my current rub. When I give someone a second chance, that’s good. We all need some grace, and we all learn more from our mistakes...

Customer Retention Customer Retention is all about you.  To the customer, the employee is the business. Customers judge you on how you...

Women always have it. Men can take it or leave it. Babies are fascinated by it. What is it? The number one leadership tool is the mirror....

#ExitInterviews #morale #feedback #CLOpeopleandproductivity #ContinualLearning #conflictresolution

My personal experience added another definition. You know you’re trustworthy when it really bothers you when you fail with the trust...

I love what I do and hope you do as well. Whether it’s coaching, teaching, facilitating, or consulting, the opportunity to help people...

Lately everything I read or see is related to the power of a story.  Dan Pink, who links motivation to achievement, wrote a blog about...

The day has arrived for you to depart. You’re finally ready to head out or, in some cases, re-head out into the world. Your whole life...

“Highly energetic, self motivated individual needed for critical position with fast growing company. Ability to multi-task essential,...